Get in Touch With Us

If you have a question about one of our reviews, spotted something that needs updating, or want to raise a concern about a casino we have covered, this is the place to reach us. We explain below how to get in touch, what kind of enquiries we handle, and what happens once your message lands with us.

How to Reach Our Team

Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally. We do not rely on automated replies to close off enquiries — a real person responds.

To help us answer quickly, tell us upfront what your message concerns. If it relates to a specific site, name it clearly. If it is a general question about how casinos not on GamStop work, or how wagering requirements or withdrawal limits are calculated, say so — it helps us route it to whoever knows that subject best.

What We Can Help With

We cover a specific corner of the online gambling market: casinos operating outside the GamStop self-exclusion scheme, typically licensed overseas rather than by the UK Gambling Commission. Enquiries we regularly receive include:

• Questions about a specific casino — how a welcome offer works, what a wagering requirement actually means in practice, or why a withdrawal is taking longer than expected.
• Corrections — bonus terms, licensing details and payment methods change often. If something we have published looks out of date, tell us and we will check it.
• Research suggestions — if there is an aspect of non-UK casinos, sports betting, or payment methods you think deserves closer coverage, we are open to hearing it.
• General queries about our list of the best non GamStop casinos — how we assess sites, what our ratings reflect, and how the rankings are put together.
• Concerns about gambling harm — if you or someone you know is struggling with gambling, please say so in your message. We will point you towards GamCare and other independent support services, though we would also encourage contacting them directly without delay.

What Our Editorial Coverage Does and Doesn't Include

It is worth being clear about what this site does. We research and review casinos that accept UK players without requiring GAMSTOP enrolment checks — these operators typically hold licences from jurisdictions such as Curaçao rather than the UK Gambling Commission. Accepting British customers is not the same as being authorised to serve them under UK regulation, and our content reflects that distinction rather than glossing over it.

We look at welcome bonuses, deposit and no-deposit offers, free spins, cashback and loyalty schemes, along with the wagering requirements, game contribution rates, maximum bet limits and expiry dates attached to them. We also cover payment methods available to GBP account holders, withdrawal processing times, KYC verification, game libraries including slots and live-dealer tables, and sports betting features such as accumulators and cash-out. If your enquiry touches any of this, our team can usually give you a direct answer or point you to the relevant guide.

What we do not do is process deposits, withdrawals or account verification on behalf of readers — those matters sit between you and the casino operator directly, and we cannot intervene in individual account disputes. We can, however, explain how complaints procedures typically work and what to check before raising one.

Response Times and What Happens Next

We aim to respond to genuine enquiries within two working days. During busier periods this can take slightly longer, and we appreciate your patience if it does. Every message is reviewed individually rather than filtered through a template reply, so more detail from you generally means a more useful answer from us.

If your enquiry relates to a factual error, we will investigate and update the relevant page where the correction is warranted, noting the check against our fact-check records.

A Note on Responsible Gambling Support

This site publishes research and comparisons — it is not a support service. If gambling is causing you or someone close to you difficulty, GamCare offers free, confidential advice, and the National Gambling Helpline is available for anyone in the UK who needs to talk to someone. GAMSTOP itself covers UK-licensed sites only, which is precisely why understanding the sites outside that scheme, and the deposit and loss limits many still offer voluntarily, matters. If your message touches on this, please mention it — we take these enquiries seriously and will not ask you to explain more than you are comfortable sharing.

Whatever your reason for getting in touch, thank you for taking the time to read our content and reach out. We rely on reader feedback to keep our research accurate and genuinely useful.